Fill open roles internally. Find the right people.
Which people fit an open role in your organisation? Lianova matches requirements with digital twins and makes internal staffing options visible. Compare captured capabilities, spot open requirements, and find starting points for people’s career development.
Customer service is looking for a team lead. They should lead people, resolve challenging customer issues, and develop service quality. In Lianova you describe the role’s tasks and assign department and site. Suitable skills can be derived from the role description with AI. They form the requirement profile for internal staffing. Recognised skill gaps from the department can be added selectively.
An open vacancy becomes a concrete profile you can compare with internal capabilities.
Customer service team lead
Customer serviceHamburg site
Role description
The customer service team lead runs day-to-day leadership, supports challenging customer cases, and improves service processes. They evaluate customer care quality and derive improvements from it.
Derive skills
Lead people
Resolve customer issues
Improve service processes
Evaluate quality
02
02 · Find internal talent
Who fits the role requirements?
Lianova matches the role profile with digital twins. The overview shows which internal profiles fit the requirements and which capabilities they bring. For the customer service team lead, different emphases appear: Mara has captured leadership capabilities. Nora has capabilities for improving service processes. Both profiles give starting points for a closer look.
Customer service team lead
MaraCaptured requirements
Lead peopleCaptured in profile
Resolve customer issuesCaptured in profile
Improve service processesStill to clarify
Evaluate qualityCaptured in profile
03
03 · Compare profiles
Understand fit and spot open requirements.
In detail you see which requirements are captured in each profile and where clarification is still needed. That lets you examine differences between possible staffing options. In the example, improving service processes stays open for Mara. For Nora, leadership experience still needs clarifying. Those differences help prepare the next conversations.
If you also set target values for personality traits, work styles, or role contributions, you can compare them with people’s assessment results.
Customer service team lead
Requirement
Mara
Nora
Lead people
Captured in profile
Still to clarify
Resolve customer issues
Captured in profile
Captured in profile
Improve service processes
Still to clarify
Captured in profile
Evaluate quality
Captured in profile
Captured in profile
“Still to clarify”: the requirement is not yet sufficiently evidenced in the shown profile data.
04
04 · Prepare staffing
Look at internal staffing and development needs together.
The overview shows who you can look at more closely for the open role and which requirements are still open. Next you can clarify existing experience and discuss possible development steps. With Mara you might clarify whether she has already improved service processes or needs support. With Nora you can discuss leadership experience and a sensible next development step for the role.
If the match overall shows little overlap, that becomes visible too — so you can check whether internal development fits or an external search is needed.
MaraCustomer service team lead
Open requirementImprove service processes
Conversation pointClarify existing experience and possible development
Fictional example · Simplified view
Who could take your next open role?
Let’s discuss how you describe role requirements, make internal capabilities visible, and compare staffing options with Lianova.
