Knowledge-transfer example
From Paul’s experience to Mara’s questions
Illustrative example
0101 · Capture experience
What Paul lived through becomes the basis for later questions.
Paul accompanied the introduction of a new system. He knows the pilot-phase challenges, why decisions were made, and the teams’ questions. In dialogue with his digital twin he captures that experience. Over time a long-term memory builds that the twin can draw on.
Paul’s personal twin · Long-term memory - Pilot phase
The teams had different requirements. That’s why we rolled out step by step.
- Training
After the first phase we added examples from day-to-day work.
- Rollout
Contact people in the teams bundled questions from the introduction.
Illustrative example
Duplication not yet allowedOrganization duplicate · not yet created
Paul has allowed duplication Provided as a contactPaulPaul’s twin · Organization duplicate
Why was the introduction split across several phases back then?
In the deposited experience, Paul describes different team requirements during the pilot. The phased rollout made it possible to adapt the training materials after the first phase.
What should we prepare before the next introduction?
Paul noted two helpful points: contact people in each team who bundle questions, and training examples from day-to-day work. You can check both for your next introduction.
Basis of the example: Paul’s deposited experience from pilot, training, and rollout.
0404 · Stay available
Paul has left. His deposited experience stays addressable.
The organization duplicate remains available as a digital contact for the deposited content. Colleagues can reconstruct earlier decisions, draw on experience for similar tasks, and ask about known processes.
Paul’s twin · Organization duplicateProvided as a contact
- Onboarding
Why does the introduction run in several phases?
- Next project
What helped with the training?
- Collaboration
How were questions from the teams collected?
